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PRIVACY POLICY

 A Letter 2 You Privacy Policy

Our contact details 

Name: A Letter 2 You 

Address: 20 Williams Way, Crowborough, West Sussex TN6 2UW

Phone Number: 07899700103

E-mail: sales@aletter2you.co.uk

The type of personal information we collect 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details) details of delivery addresses which may differ from your home address, phone numbers, email addresses, financial information necessary for he conduct of the business, website user stats, records of customers communications with us and our replies any advertising cookies to which you may agree to us using 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • For the purchase of products from our business, paying of subscription charges, maintaining of correspondence between us and our customers, processing of payments or refunds, shipping fees, 

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Your contact with our website or social media accounts, third party information for the purposes of sending gifts, market research and advertising responses, general enquiries about our goods and services. 

We use the information that you have given us in order to facilitate your enjoyment of our products, inform you of our latest product information or update you about special offers, ensure customer satisfaction, 

We will not share your information with any other business or entity without your request, we will not sell or distribute our customer lists nor divulge sales figures containing any personal sensitive information.  We may share this information with regulatory bodies or law enforcement agencies only where there is bone fide reason for concern or under court order.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@aletter2you.co.uk or writing to us at our registered office.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information 

We intend to store as little of your information as is necessary and what is necessary will be stored on our servers and in secure VPN’s or encryption keys that are controlled by our data compliance team.  It may be necessary for us to pass certain information to third party businesses for the purposes of processing payments. 

We keep any information relating to sales queries or product purchases for a period of 12 months beyond the time that your association with us ends.  We will then dispose your information unless there is a good reason to continue to hold it,

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@aletter2you.co.uk if you wish to make a request.

 

Tell people about their data protection rights. Their rights will differ depending on your lawful basis for processing, so once you know this then you can select the relevant sections from the text in the template below to include in your Privacy Notice. The lawful basis page of our Guide to the GDPR has a useful table that shows the varying rights that apply depending on the lawful basis.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Sales@aletter2you.co.uk or by calling our team on +447899 700103 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: 

https://www.ico.org.uk

Collected Personal Data 

20 williams way 

crowborough

TN6 2UW

 

Purpose of collecting data

E-mail: sales@aletter2you.co.uk

Phone: 07899700103

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